Consumer Education Center

Know your rights. Understand the process. Protect yourself.

Basics

Understanding Unauthorized Charges

Learn what qualifies as an unauthorized charge and how to identify one on your statement. This guide covers common types and what to do immediately.

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Banking

How the Chargeback Process Works

The chargeback process involves your bank, the merchant, and often a payment processor. Understand each step and your role as a consumer.

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Legal

Your Rights as a Consumer

Federal and state laws provide important protections for consumers facing unauthorized charges. Understand what protections apply to you.

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Guidance

How to Document a Dispute Effectively

Proper documentation is the key to a successful dispute resolution. Learn what to collect, how to organize it, and why timestamps matter.

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Banking

What Banks and Processors Look For

Financial institutions review specific evidence when processing disputes. Understanding their criteria can significantly strengthen your case.

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Legal

When to Involve an Attorney

Some disputes require legal representation. This guide helps you understand when to escalate and what to look for in a consumer protection attorney.

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About CPI

Understanding CPI's Role

CPI is not a law firm or government agency. This article explains exactly what CPI does, what it doesn't do, and how it can help your case.

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