By using the Consumer Protect International website and services, you agree to these Terms of Service. If you do not agree, do not use our services.
CPI provides neutral, nonprofit documentation and verification services for consumer-merchant transaction disputes. CPI issues reference numbers, maintains case records, and provides optional expert-witness services.
CPI is not a law firm. Nothing on this website or in any CPI communication constitutes legal advice. For legal representation, consult a licensed attorney.
Users must provide accurate, truthful information. Submission of false or fraudulent information is prohibited and may result in case cancellation and reporting to appropriate authorities.
These terms are governed by the laws of the state of incorporation. Any disputes shall be resolved in the applicable jurisdiction.
CPI collects personal information provided during case submission, including name, email, phone, and transaction details. We also collect verification logs including IP addresses and verifier types.
Information is used solely to create, maintain, and verify case records. We do not sell, rent, or share personal information with third parties for commercial purposes.
Third-party verifiers (merchants, banks, attorneys) see only sanitized case summaries. Consumer PII is never shared without explicit consent or a valid court order.
All data is encrypted at rest and in transit using industry-standard encryption. CPI follows strict security practices to protect your information.
Misuse of CPI services may result in case cancellation, permanent account suspension, and referral to appropriate authorities.
CPI is not a law firm, government agency, or chargeback processor. CPI documentation does not constitute legal advice. CPI takes no position on the merits of any dispute. For legal representation, consult a licensed attorney.
CPI's liability is limited to the amount paid for services, if any. CPI is not liable for outcomes of disputes, legal proceedings, or financial losses.
CPI documentation does not guarantee any outcome in any dispute, chargeback, or legal proceeding. Results depend on third-party decisions by banks, processors, courts, and other authorities.
Case records are retained for a minimum of 7 years from the date of filing. Archived cases may be retrieved upon request within the retention period.
Consumers may request deletion of their case records by contacting legal@consumerprotect.us. Deletion requests are subject to applicable legal holds and court orders.