How CPI Works - Consumer Protect International

1

Submit Your Documentation

Visit Document a Charge and complete the secure multi-step intake form. You'll provide:

Your contact information (name, email, state)
Merchant details (name, website, transaction date, amount)
Why the charge is unauthorized and what happened
Supporting documents (bank statements, receipts, screenshots, correspondence)

Filing is completely free for consumers. You'll create a free CPI account first - it's how you track your case and post updates (refunded, denied, or ignored) as it progresses.

2

CPI Issues a Reference Number

Immediately upon submission, CPI generates a unique Reference Number in the format:

CPI-YYYYMMDD-XXXXXX

Timestamped to the second (UTC)
Immutable - cannot be changed after issuance
Assigned an initial status of Open
Sent to you by email immediately

3

Case Is Documented and Monitored

CPI staff review submitted materials within 2-3 business days. Status updates are reflected in real time. Possible statuses:

Open Under Review Resolved Unresolved No Issues Reported Disputed Archived

4

Verification Portal

Any party - merchant, bank, attorney, processor, or consumer - can visit the Verification Portal, enter the Reference Number, and select their identity type to see case status and basic details.

Consumer personal data is protected. Third parties see only the reference number, filing date, case status, merchant name, and a sanitized case summary.

5

Optional Expert Services

For legal proceedings, attorneys and consumers may request an Expert Statement or Testimony. This requires a documented CPI Reference Number and service payment.

Written Expert Statement - $149.00
Certified Case Summary Letter - $49.99
Deposition / Court Testimony - Contact for quote