Consumer Protect International is an independent consumer-advocacy nonprofit. We independently receive, timestamp, and securely keep a record of your dispute — so you're not facing a deceptive merchant alone.
Four simple steps to protect your consumer rights.
Fill out our secure form with details about your consumer dispute.
Get a unique CPI Reference Number and official notice document.
Send the CPI notice to the merchant to document your dispute.
CPI tracks the case and helps ensure merchant accountability.
We handle a wide range of consumer protection cases.
Every communication is timestamped and securely archived, creating an immutable record of your dispute.
CPI acts as a neutral third-party observer, adding weight and credibility to your consumer complaint.
Merchants are more likely to resolve disputes when they know an independent organization is watching.
Start your case today — it's free, secure, and takes just minutes.
Comprehensive consumer protection across multiple dispute categories.
Submit your consumer dispute for official CPI documentation.
Enter a CPI reference to check its status.
We're here to help with your consumer protection needs.
Effective: July 22, 2026 | Last Revised: July 22, 2026
By accessing or using the Consumer Protect International platform, website, or any services provided by CPI (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must immediately discontinue use of the Services. These Terms constitute a legally binding agreement between you and Consumer Protect International, a nonprofit corporation ("CPI," "we," "us," or "our"). Your continued use of the Services following any modifications to these Terms constitutes your acceptance of such modifications.
CPI is an independent consumer-advocacy nonprofit organization. CPI is NOT a law firm. CPI does NOT provide legal advice, legal representation, or legal services of any kind. No attorney-client relationship is formed by your use of our platform, submission of a case, or any communication with CPI staff or representatives. CPI acts solely as an independent documentation and witness service that timestamps and records consumer disputes for the purpose of preserving evidence, establishing a verifiable record, and promoting merchant accountability.
You must be at least eighteen (18) years of age and a natural person to use the Services. By registering for an account or submitting a case, you represent and warrant that: (a) all information you provide is truthful, accurate, and complete; (b) you will maintain the accuracy of such information; (c) your use of the Services does not violate any applicable law or regulation; and (d) you have the legal capacity and authority to enter into these Terms.
You are responsible for maintaining the confidentiality of your login credentials, including your password and any authentication codes. You agree to: (a) create only one account per individual; (b) provide accurate and complete registration information; (c) promptly update your information if it changes; and (d) notify CPI immediately at security@consumerprotect.us of any unauthorized use of your account.
You agree NOT to:
By submitting case information, documents, communications, or any other content through the platform ("User Content"), you grant CPI a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to store, process, reproduce, and use such User Content solely for the purpose of providing the Services.
CPI collects and processes personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference. CPI uses industry-standard encryption technologies to protect user credentials and case data. CPI does not sell, rent, trade, or otherwise disclose your personal information to third parties for commercial purposes.
All content on the CPI platform is the exclusive property of Consumer Protect International or its licensors and is protected by copyright, trademark, and other intellectual property laws.
CPI is not affiliated with any merchant, creditor, debt collector, or business entity named in consumer disputes. CPI makes no representations or warranties regarding the outcome of any dispute.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. CPI EXPRESSLY DISCLAIMS ALL WARRANTIES. YOUR USE OF THE SERVICES IS ENTIRELY AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CPI'S TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100.00 USD).
YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS CPI FROM ANY AND ALL CLAIMS ARISING OUT OF YOUR USE OF THE SERVICES.
ANY DISPUTE SHALL BE RESOLVED EXCLUSIVELY BY BINDING INDIVIDUAL ARBITRATION ADMINISTERED BY THE AAA. YOU ARE WAIVING YOUR RIGHT TO A TRIAL BY JURY.
YOU AGREE THAT ANY PROCEEDINGS SHALL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS AND NOT AS PART OF A CLASS ACTION.
These Terms shall be governed by the laws of the State of Oregon, United States of America.
Submit DMCA notices to legal@consumerprotect.us.
CPI reserves the right to modify these Terms at any time. Material changes will be communicated at least fourteen (14) days before the revised Terms take effect.
CPI may suspend or terminate your account immediately for any reason whatsoever.
By creating an account you consent to receive electronic communications from CPI.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and CPI.
If you have any questions regarding these Terms:
Consumer Protect International · Effective July 22, 2026
Last Revised: July 22, 2026
Consumer Protect International ("CPI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform at consumerprotect.us. By using our Services, you acknowledge and agree to the practices described herein.
A. Information You Provide Directly:
B. Information Collected Automatically:
C. Legal Consent Records: Every time you agree to our Terms of Service, submit a case, or take a legally significant action, we record a full consent log entry including your IP address, browser fingerprint, timestamp, and the specific version of the Terms you agreed to.
CPI maintains a proprietary Company Accountability Ledger — a database that tracks all companies against whom consumer cases have been filed. This ledger records:
Consumer Privacy in the Ledger: Consumer names, email addresses, and personal details are NEVER included in the Ledger. Cases are tracked by anonymized user IDs only.
We do NOT sell, rent, or trade your personal information.
Contact us at privacy@consumerprotect.us.
CPI does not use advertising cookies or third-party tracking technologies. We use browser localStorage to store your session and case data locally on your device.
Account data is retained for as long as your account is active. Case records are retained for a minimum of 7 years. Legal consent logs are retained permanently. Company Ledger entries are retained indefinitely.
CPI's Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time. Material changes will be communicated at least 14 days before the changes take effect.
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